Frequently Asked Questions
Are your translations accepted by government authorities such the Home
Office, Court, Inland Revenue etc.?
Yes. All our translations are carried out by professional translators. Your translated material will accompany our certificate included as a norm and without any extra charge.
Do you offer a full money back guarantee?
Yes. In the unlikely event of our translations being rejected by established authorities for poor quality, we will offer you all your money back, no questions asked. In order to qualify for this we will need written confirmation of the authority within two weeks after delivery of translations.
Do you have desktop publishing available?
Yes we have an in house page production department. We work on both the Windows and Mac platforms in all of the most popular programs QuarkXpress, Adobe InDesign, Photoshop, Illustrator, Flash, etc.
Which languages can you translate?
Click here to see our language listing. Our capabilities include but are not limited to the listed languages. For more information or if your preferred language is not listed please contact one of our project managers.
How can I send my documents to you?
Documents can be sent to us by filling out our 'Quote' form, found here. We also accept documents via email, regular mail or fax. Please contact our office for more options. Our contact information can be found here.
How will you deliver the finished project to me?
Typically we would deliver the file in the same format. In other words if you provide an MS Word file we would provide a fully translated version of the same MS Word file. We also work in formats like Adobe InDesign, Quark Xpress, Adobe Illustrator, Photoshop, HTML and XML. We can work with a file format of your choice. The translated material will be posted or DXed to you.
How do you ensure confidentiality of information that is translated/interpreted?
We work on many projects containing sensitive information. We are happy to sign a Non Disclosure Agreement in support of your account. All of our materials are archived in a completely secure location. This includes physical project resources like hard copies as well as virtual resources like your finished files. We take confidentiality extremely serious and we always abide by the Data Protection Act 1998 in the UK.
What if I need a quick turnaround? How quickly can you work?
In many cases we can provide same-day service on smaller projects but a rush surcharge is typically required for this service.
Can you help with converting video files to other languages?
We can provide video narration and voice-overs in a wide array of languages. Please email us the details of your project.
What type of payments do you accept?
We accept American Express, Visa and MasterCard. Payment can be made securely through our website or by phone with one of our project managers/office manager.
What is the minimum fee/ How do you charge?
Prices vary depending on the project. All costs include the translation, certification and postage. If you are an organization and need language services on on-going bases, then please contact us for a fixed price with 10% discount. The best way to find out what your project would cost is to request an estimate though our website or from one of our project managers.
Do you translate certificates?
Yes, we translate all kinds of certificates including birth certificate, marriage certificate, academic certificate, security clearance certificate, CVs, and much more.